| 1 |
Why
shall I book in advance?
Our shuttle service is an on-demand
service, therefore we recommend you to book to guarantee
you a shuttle waiting for you at your arrival or at
your departure time. In this way you will avoid waiting
after a long journey or the stress before your trip.
Go to FAQ's
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| 2 |
Which
places do you pick-up and where do you transport?
We provide transport:
From Roissy Charles de Gaulle
& Orly airports or your hotels to train stations,
from your hotels/airport to other touristic areas
such as Disneyland, Giverny, Normandie etc.. These
tailor-maid trasport services are provided following
your requests. Please check for prices with our reservation
service. Go to FAQ's
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| 3 |
Where
do I find the shuttle when I arrive?
Meeting points for our shuttels are as follows, according
to your arrival terminal :
At Roissy Charles de Gaulle airport
:
• Terminal 1 :
Meeting Point is at Gate 16, Departure Level (take the
elevator down one level after exiting the baggage claim
area)
• Terminal 2 :
Halls A, B, C or D : The meeting point is at the information
desk
Hall E : The meeting point is at the information desk,
arrival level
Hall F : The meeting point is at the information desk,
arrival level
• Terminal 3 :
Meeting Point is right in front of the main exit.
At Orly airport :
• Terminal West : Gate G, arrival level
• Terminal East : Gate C . Go
to FAQ's
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| 4 |
How
can I contact your office when I arrive in the airport?
You can contact our office to the following number if
needed : 06 69 98 07 11.
Go
to FAQ's |
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| 5 |
How
long will it take to get to my hotel? Terminal?
From/To Roissy Charles de Gaulle airport it may take
between 60 to 90 minutes, depending on the traffic and
your destination/pick-up place.
Go
to FAQ's
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| 6 |
Will
the shuttle take me directly to my terminal? To my
hotel?
Since
all the customers are not travelling to the same place
we will make stops to their destinations or the pick-up
places. However, you can organise a “private
shuttle”, in which you will be the unique client
and we will drive you directly to your destination.
Please check the rates for this service. Go
to FAQ's
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| 7 |
What
can be done if my arriving flight is delayed?
If your flight is delayed, as
soon as you land, please contact our office to the
following number : 06 98 65 62 45. If the shuttle
scheduled for you had already left, we will send you
another. As we have several shuttles working, you
will have to wait a few minutes.
Go
to FAQ's
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| 8 |
Comfort
of our shuttles :
Our shulltles are non-smoking
and air-conditioned. They can comfortably seat 8 adults,
with luggage. Go
to FAQ's
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| 9 |
Does
it cost extra fee for luggage?
The luggae transport is included in the price of the
passanger, so there will be no extra cost.
Go
to FAQ's
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| 10 |
Do
I receive a confirmation when I book?
Yes, you will receive a confirmation
by mail within 24 hours after your reservation, with
all the details regarding your meeting point and with
our phone number. Go
to FAQ's
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| 11 |
far
in advance can I change/cancel my reservation?
You need to cancel or change your reservation 24hours
before your arrival time.
Go
to FAQ's
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| 12 |
My
pick-up time seems too early. Can I reschedule it?
For international flights, we
have to schedule the pick-up time 3 hours before the
flight. We can reschedule your pick-up time, but we
cannot be held for responsible for any incident occured
by client-requested changes. Go
to FAQ's
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| 13 |
My
pick-up time is schedule for3 hours prior to my flight.
Is this sufficient time for an international flight?
For security reasons, international
flights require a 2-hour check-in prior to boarding.
As Paris is a town with a lot of narrow streets and
traffic jams that requires one-hour-time to secure
your flight. Therefore, your pick-up time will be
3 hours before your flight time.
Go
to FAQ's
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| 14 |
A
group of us are arriving/departing to/from different
terminals/locations, but we want to all ride in the
same van. Is this possible?
Since all of you are arriving
at the same time, you have to make one reservation,
under one name providing us with all the details needed
for picking you up at the airport. While departing,
please make the reservations under one name and one
time, providing us the details of pick-up places.
Go
to FAQ's
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| 15 |
Do
you provide car seats for children under 3 and what
is the fee?
We do not provide car seats
for children under 3, therfore, we recommend you to
bring your own car seat. (Please note that using a
car seat means takingone adult place, for which there
is a fee) No charges for private shuttle customers Go
to FAQ's
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| 16 |
How
much should I tip the driver?
We recommend you to give a tip to the driver, if you
are satisfied with the service provided. Go
to FAQ's
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| 17 |
How
can I do the payment?
Cash : only in Euros
Cheques : only issued by banks located in France
Online payment : (At the moment their are no online
payment facilities.)
Go
to FAQ's
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| 18 |
the
on-line payment completely protected?
Sorry. At the moment there are no online
payment facilities. Go
to FAQ's
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